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Allowing Looker Support to Access a Customer-Hosted Deployment

If you are hosting your own Looker deployment, we strongly recommend that you provide a means for the Looker support team to access your Looker application. This helps us answer questions and resolve issues as quickly as possible.

You can enable support by whitelisting the traffic from our secure gateway IP address to your Looker application. Looker access to the secure gateway is strictly controlled and secured with multifactor authentication. The IP to whitelist is different than the IP addresses that Looker hosts customers on. For the IP address to whitelist, contact your Looker analyst or Looker support.

The destination will be your Looker application’s host and HTTPS port, generally 9999. This hostname/IP needs to be publicly routable from the internet. See this American Registry for Internet Numbers page for more information on private addresses.

For additional questions, you can email

Next Steps

Once you have whitelisted Looker’s secure gateway IP address, you can ensure the Support Access feature is enabled.

After that, you’re ready to set up Looker monitoring.