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Allowing Looker Support to Access a Customer-Hosted Deployment

If you are hosting your own Looker deployment, we strongly recommend that you provide a means for the Looker support team to access your Looker application. This helps us answer questions and resolve issues as quickly as possible.

You can enable support by whitelisting the traffic from our secure gateway IP address, 54.209.194.236, to your Looker application. Looker access to the secure gateway is strictly controlled and secured with multifactor authentication. The secure gateway IP to whitelist is different than the IP addresses that Looker hosts customers on.

The destination will be your Looker application’s host and HTTPS port, generally 9999. This hostname/IP needs to be publicly routable from the internet. See this American Registry for Internet Numbers page for more information on private addresses.

After you have whitelisted Looker’s secure gateway, the Looker support team will need to do some configuration on our end. Open a support request in Looker’s Help Center by clicking Contact Us and provide:

This support request lets the Looker support team finish enabling access for Looker support or answer any additional questions you may have.

Next Steps

Once you have whitelisted Looker’s secure gateway IP address, you can ensure the Support Access feature is enabled.

After that, you’re ready to set up Looker monitoring.

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